What is Data Recovery?

Data recovery is a highly technical, highly labor-intensive process used to restore lost files from a variety of digital storage media and devices. The process is carried out in a controlled environment using Class 100 clean rooms and Class 10 horizontal flow clean benches to protect client media and all recovery equipment from contamination. (All Data Recovery Lab clean room facilities undergo annual certification testing to ensure that they meet or exceed acceptable air flow uniformity and particle count standards.)

Storage systems can fail in many different ways, however the data stored on them is not always completely lost. The specific technique used to recover the information depends on the type of failure (file corruption, virus attack, mechanical or electrical problem, and human error). Sometimes these problems occur in combination. Data Recovery Lab full-service lab facilities are prepared to address all failure modes using the industry’s most advanced recovery technology and procedures.

How can I prevent further loss of data?

To avoid further damage to your media and prevent extended data loss:

a. Do not perform any operation on the storage device that will cause physical damage to the device or the data on it

b. Do not write to any of the files on the device or add additional files

c. Do not format the drive

e. Do not modify the partitions on the drive (using FDISK or any other partitioning software)

f. Do not try to open the device to see what is wrong. (Hard drives are particularly sensitive to contamination and should only be opened in a microscopically clean environment)

g. Stop using the hard drive or storage device that requires recovery. If your drive is making unusual noises or showing other obvious signs of distress, shut it down immediately and do not power it up again. Before you forget them, write down all symptoms of the failure and all recent actions and events involving your computer. Contact Data Recovery Lab for additional advice.

h. If you seek help from a trusted local computer specialist, please remember that professional data recovery is a skill learned from practice and requires highly specialised tools and they will almost certainly refer you to a data recovery company such as Data Recovery Lab.

NOTE: While data recovery can seem expensive due to its a highly technical and labour intensive process, recreating your data may be significantly more expensive. Also, the turnaround time for data recovery is usually much faster than the time it would take to recreate your lost files from scratch. If lost data are images or databases, you may not even be able to reproduce them at all.