faqs

FREQUENTLY ASKED QUESTIONS ABOUT DATA RECOVERY

1. What should I do when I experience data loss?

a. If your drive is making unusual noise, shut it down immediately and do not power up again.
b. Calmly assess the situation. Hasty attempts to fix the problem can often result in further damage and data loss.
c. Stop writing to any media (including hard drives) that may be involved in data loss. Note that running most software (for example, browsing the internet) writes new data to your drive and may possibly overwrite the lost data you want to recover.
d. Eliminate the simplest possible causes, such as loose cables or bad device drivers. Write down all symptoms of failure and all recent actions and events involving your computer.
e. If you determine physical damage to be the cause of your lost data, avoid do-it-yourself solutions. Do-it-yourself software make use of the problem drive, potentially causing complete failure and further data loss.
f. Contact Data Recovery Lab on 0207 516 1077 to discuss your options for professional in-lab recovery services.

2. What is Data Recovery?

a. Data recovery is a highly technical, highly labor-intensive process used to restore lost files from a variety of digital storage media and devices. The process is carried out in a controlled environment using Class 100 clean rooms and Class 10 horizontal flow clean benches to protect client media and all recovery equipment from contamination. (All Data Recovery Lab clean room facilities undergo annual certification testing to ensure that they meet or exceed acceptable air flow uniformity and particle count standards.)

b. Storage systems can fail in many different ways, however the data stored on them is not always completely lost. The specific technique used to recover the information depends on the type of failure (file corruption, virus attack, mechanical or electrical problem, and human error). Sometimes these problems occur in combination. Data Recovery Lab full-service lab facilities are prepared to address all failure modes using the industry’s most advanced recovery technology and procedures.

3.  How can I prevent further loss of data?

To avoid further damage to your media and prevent extended data loss:

a. Do not perform any operation on the storage device that will cause physical damage to the device or the data on it

b. Do not write to any of the files on the device or add additional files

c. Do not format the drive

e. Do not modify the partitions on the drive (using FDISK or any other partitioning software)

f. Do not try to open the device to see what is wrong. (Hard drives are particularly sensitive to contamination and should only be opened in a microscopically clean environment)

g. Stop using the hard drive or storage device that requires recovery. If your drive is making unusual noises or showing other obvious signs of distress, shut it down immediately and do not power it up again. Before you forget them, write down all symptoms of the failure and all recent actions and events involving your computer. Contact Data Recovery Lab for additional advice.

h. If you seek help from a trusted local computer specialist, please remember that professional data recovery is a skill learned from practice and requires highly specialised tools and they will almost certainly refer you to a data recovery company such as Data Recovery Lab.

NOTE: While data recovery can seem expensive due to its a highly technical and labour intensive process, recreating your data may be significantly more expensive. Also, the turnaround time for data recovery is usually much faster than the time it would take to recreate your lost files from scratch. If lost data are images or databases, you may not even be able to reproduce them at all.

4. What is Data Recovery Lab’s confidentiality policy?

Data Recovery Lab provides a completely secure environment to ensure absolute privacy of your valuable information. We will protect the confidentiality of your data against unauthorised disclosure using the highest degree of care and by abiding to stringent ISO 9001:2000 security standards.

5. What is the turnaround time for data recovery?

Turnaround times vary and depend on many factors including:
a. The degree to which the data is fragmented or corrupt;
b. The degree of media damage and how long it takes to read the entire drive to make a mirror image

6. What is the cost of data recovery service?

Using our vast experience as a major player in data recovery services since 2001, Data Recovery Lab will ensure you have a competitive and cost-effective data recovery quote. We only charge our customer if we are able to recover data. We operate a no-data, no-fee policy. We will provide you with a file listing of all recovered data prior to payment. You will pay if we have recovered your data. The costs involved in attempting the recovery such replacement parts and donnor disks are borne at our own risk and we don ot chrge for parts or diagnosis.

7. How can I prevent data loss?

The best way to prevent data loss is to have a current backup on a reliable medium. External USB hard drives are a convenient backup solution for desktops and workstations. They are easy to install, compatible with all modern desktop operating systems, and are portable from one machine to another.

8. How do I package and send my hard disc drive in for in-lab recovery?

You only need to send us your disc drive for data recovery. For internal drives, remove the drive from the computer (getting expert help if necessary) and ship only the drive to lab facility in London. It is extremely important that your hard drive is packaged carefully to avoid any additional damage during shipment. Enclose the drive in a well-cussioned box using bubble-wrap. Alternatively
ship the drive in its original manufacturer’s packaging if possible, or pack the drive with solid foam padding inside a sturdy corrugated cardboard box.

9. Can all lost data be retrieved?

There are occasions when damage to the data is permanent and a complete recovery is not possible. However, it is rare that absolutely no data is retrievable. Using Data Recovery Lab’s unique recovery equipment and expertise, our data recovery technicians will be able to successfully recover lost data, even in extreme conditions. If we are unsuccessful in recovering the data due to severe media/platter damage, you won’t be charged a recovery fee.

10. Can I use disc repair or software recovery utilities?

Before you choose a software utility for recovering lost data, consider the value of your data and the conditiopn of your hard disk. You cannot use software if your hard disk suffers from a physical or electronic condition and/or makes unusual noises. Some good commercial software may be able to recover some of your data in some instances. Avoid “free” data recovery tools heavily advertised on the internet. Thsese heavily advertised data recovery tools on the internet often exaggerate their ability in recovering your data and sometimes they can even danage the logical structure of your hard disk. If you data is critical and you do not want to run the risk of damaging the logical structure of your hard drive, avoid using any data recovery software and use a specialist data recovery company.

NOTE: If the your hard drive has become inaccessible and prompts to format the disk, do not format the drive or change the partitions. Either action can result in permanent loss of your data.

If your drive makes any unusual noises, do not attempt to open the hard disk in order to “repair” it. Clicking, buzzing, scraping and other metallic noises may be indicative of mechanical failure. Shut down the computer to avoid further damage to the drive and its data.

12. What are the payment options?

Payment is due in full upon completion of your successful recovery, prior to release of data (whether shipped, picked up or downloaded), unless special arrangements are agreed upon prior to the recovery process. Data Recovery Lab accepts cash, bank transfers, VISA, MasterCard and PayPal. We do not accept Amex or cheques.